Client
Retail Tech (NDA Protected)
Overview
The goal was to empower the UX and Research org with a clear understanding of expectations, skills, and role levels. This involved defining competencies, titles, leveling, and growth paths across all individual contributor roles.
Client
Retail Tech (NDA Protected)
Industry
Retail
Service
Org-wide Career Framework Design
UX Team Capability Mapping
Stakeholder Alignment & Change Management
Duration
6 Weeks
The Challenge
Design teams lacked clarity around role expectations and career progression. Performance reviews were inconsistent, and hiring standards varied across regions.
The Solution
I facilitated workshops with leads, designed a clear IC leveling structure (IC1–IC5), mapped out skill expectations, and built a framework that worked across UX, Research, and Content roles.
The Result
~100% adoption across the product org Used as foundation for a large-scale org reorg Enabled consistent feedback cycles and clearer hiring alignment
