Client
Retail Tech
Overview
We needed a way to measure the value of DesignOps. I led the design and execution of an annual survey, tracked participation in team ceremonies, and built reporting frameworks used by leadership.
Client
Retail Tech
Industry
Retail
Service
Research & Insight Design
Program Management & Analysis
Stakeholder Communication & Reporting
Duration
3 years
The Challenge
There was no formal measurement of how DesignOps programs were performing. This created misalignment on investment and unclear ROI for leadership.
The Solution
I facilitated workshops to define success metrics, built a survey in Microsoft Forms, tracked engagement metrics, and translated insights into one-pagers for strategic stakeholders
The Result
98% of team reported DesignOps added value to their work Executive team used insights to elevate DesignOps' strategic position Survey became part of annual design team health check-in
